10% OFF all online orders until 02/18/2018 with promo code: SQUISHFLIX10

Free Candy Surprise for All Orders Over $50

Frequently asked questions

Online customer service about shipping, ordering, stores, gift cards, customization, personalization, website, technical questions, product information, business opportunities, special events, newsletters, working at Squish

Delivery times do not include processing time (orders generally take 1-2 business days to process). Please note that orders are processed Monday to Friday and do not include weekends and statutory holidays.

Squish offers several delivery options at checkout for in stock orders: 

Standard Delivery ships Expedited Parcel based on the following delivery schedule:

•Local 1 business day
•Regional 1 to 3 business days
•National 2 to 7 business days

Express Delivery ships Xpresspost based on the following delivery schedule:

•Local: next business day
•Regional: next business day
•National: 2 business days

Delivery schedules are based on times between most major urban centers in Canada. Delivery to non-major urban centers or remote locations in Canada and the US are subject to additional delivery time based on Canada Post’s Delivery Standards detailed at
Saturday delivery is not available for online orders at this time.

Please be advised, regardless of the shipping method chosen, Squish cannot guarantee the exact time an order will be delivered.

For orders being shipped with Canada Post please take into consideration the Canada Post schedule and closures.

Canada and US: Squish ships within Canada and the United States (excluding Alaska, Hawaii, Guam, Puerto Rico and the US Virgin Islands) via Canada Post and Purolator

P.O Box: Unfortunately, we cannot ship to P.O. Boxes in the US at this time

Store pick-ups: All online orders can be directed to your local Squish store to be picked-up - at no additional shipping cost! Simply select ‘store pick-up’ as your shipping option upon checking out, and we’ll gladly contact you once your goodies have arrived in store. Standard timeline for this process is 5-10 business days.

International Shipping: Squish is happy to ship to international destinations via Canada Post’s Tracked Packet, Xpresspost International and Priority Worldwide services

International Orders: To place an international order please contact Customer Service at or 1-855-731-4555 and we would be delighted to assist you in filling your order. Additional details about shipping are located on our SHIPPING PAGE.

Once your order is shipped from our warehouse, which can take up to 5-10 business days, we will send you an email to confirm your shipment – this email will include a tracking number and a link to enable you to track your package.

Once an order has been processed we do not normally accept cancellations or changes. If you have questions about your order, please contact us at 1-855-731-4555 or email and be sure to include your order number for reference.

Squish wants you to be happy with your purchase. If you wish to return a product damaged during shipment, please contact Customer Support at 1-855-731-4555 or email to obtain a return authorization and instructions on how to return your goods. Please have your order number available for reference. For more information on returns please visit our RETURNS PAGE

If you have a question about a product you purchased in a retail store, please call or visit the store where you made the purchase. View Squish’s stores addresses and phone numbers located in Canada STORE LOCATOR

View Squish’s store locations STORE LOCATOR. If there are no retail locations near you, we suggest placing your order online and we’ll deliver it right to your front door! For international orders, please call 1-855-731-4555 or email us at For more information on new store openings, keep an eye on our Instagram account and in our newsletter!

Yes! Squish gift cards are available in store only and can be filled with the amount of your choice. We will soon offer gift cards for online purchases. Gift cards purchased in store can only be used for purchases in that particular store.

Yes, our Special Orders department handles all custom and personalized orders. To place your order, please contact our Special Orders department at 1-855-731-4555 or

If you are having difficulty placing an order online, or experiencing other problems with the website, call Customer Support at 1-855-731-4555 or email

Unfortunately, Squish is unable to ship samples separately. We encourage you to visit a store to try over 20 flavors on our tasting wall. We frequently include free samples when we ship online orders so keep an eye out!

If you have forgotten your password, reset it here PASSWORD RESET . Make sure to enter the email address you used to setup your account.

At this time Squish is a privately owned and operated company and presently does not offer franchise or wholesale opportunities. However, we love hearing from you and your interests in Squish so please call Customer Support at 1-855-731-4555 or email

To create your candy bar, we suggest 85g -100g per guest, based on our own candy bar experiences. This is an approximate amount, please judge your own guests! Let your imagination run wild and mix various colours and shapes!

Squish evaluates all requests for sponsorship on a case-by-case basis. Please complete the sponsorship request form and email us your event details to and we will be in touch if we can honour your request.

We are based in Montreal, but the majority of our gummies are crafted by candy artisans in Europe and across North America.

Regular gummies contain gelatin, an animal derived product that is not suitable for vegetarians or vegans

Vegetarian gummies are gelatin-free but may contain beeswax, often moving the candy into the vegetarian category from the vegan category

Vegan gummies are gelatin-free and do not contain any products derived from an animal like dairy, honey, or beeswax.

We offer a variety of candy that is organic, vegan, vegetarian, dairy free, without artificial flavours and colours, GMO free and fat free. Our icons are there to help you find the best candy for your personal tastes.

Air, heat, and direct sunlight are a gummy’s worst enemies! Be sure to store your Squish treats in a cool, dry place. We believe it is best to consume gummies within a month of purchase to ensure ultimate freshness, as long as the package has not been opened. However, they will be perfectly safe to consume for at least 6 months to a year but who can resist candy for more than a month anyways?

Some of our cocktail gummies, like our Prosecco Bears do have alcohol in the ingredients however any actual alcohol content is cooked out during the candy making process and is perfectly safe for consumption by minors.

Squish sends out an email newsletter every week, which includes exclusive offers, product announcements, events and other helpful information. Squish does not share contact information with third parties. SIGN UP.

View our Canadian retail and Pop-Up locations STORE LOCATOR

Pop-ups are sections within other retail shops and are not full SQUISH stores. They carry selected flavours and products only. Pop-up locations don’t have full sampling walls either so be sure to visit our full Squish stores to taste our full assortment of candy!

We recommend calling in advance to make sure your favourite flavour or gift is available. STORE LOCATOR


Squish Candies


4810 Jean-Talon West Suite #300 Montreal, QC H4P 2N5, Canada

Yes, the more you shop - the more you save! Discounts are calculated on merchandise total, before shipping and tax.

$200 to $500 - 5%
$500 to $1000 - 10%
$1000 and above - 15%

* Not to be combined with any other promotions
*Not applicable to the BULK pricing
*Can not be combined with the SQUISH fidelity card
*Partners and their pricing are on a case by case basis

Squish does not support or authorize the resale of its products. We work with select partners on co-branded projects. For more information, please call Customer Support at 1-855-731-4555 or email us at

You can find the ingredients on most of our product pages in the "Ingredients" tab. For more information, please contact Customer Support by phone at 1-855-731-4555, by email at or on our live chat.