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Frequently asked questions

Online customer service about shipping, ordering, stores, gift cards, customization, personalization, website, technical questions, product information, business opportunities, special events, newsletters, working at Squish

Squish ships within Canada and the United States (excluding Alaska, Hawaii, Guam, Puerto Rico and the US Virgin Islands) via Canada Post. Unfortunately we cannot ship to P.O. Boxes in the US at this time. International Shipping: * Squish is happy to ship to international destinations via Canada Post’s Tracked Packet, Xpresspost International and Priority Worldwide services. To place an international order please contact Customer Service at info@squishcandies.com or 1-855-731-4555 and we would be delighted to assist you in filling your order. Additional details about shipping are located on our SHIPPING PAGE.

When your order is shipped from our warehouse, we will send you an email to confirm your shipment – this email will include a tracking number and a link to enable you to track your package.

Once an order has been processed we do not normally accept order cancellations or changes. If you have questions about your order, please contact us at 1-855-731-4555 or email info@squishcandies.com. Please include your order number for reference.

Squish wants you to be happy with your purchase. If you wish to return a product damaged during shipment, please contact Customer Support at 1-855-731-4555 or email info@squishcandies.com to obtain a return authorization and instructions on how to return your goods. Please have your order number available for reference. For more information on returns please visit our RETURNS PAGE

If you have a question about a product you purchased in a retail store, please call or visit the store where you made the purchase. View Squish’s stores addresses and phone numbers located in Canada STORE LOCATOR

We are rapidly expanding our business throughout Canada. View Squish’s store locations near you STORE LOCATOR. If there are no retail locations near you, Squish will be pleased to take your order online or over the phone 1-855-731-4555 and deliver it right to your front door.

Yes! Squish gift cards are available in our stores. You can fill the card with the amount of your choice. Gift cards purchased in store can only be used for purchases in store. You can only redeem the gift card at the same location as you had purchased it in. We will soon offer gift cards for online purchases.

Yes, our Special Orders department handles all custom and personalized orders. To place your order, please contact our Special Orders department at 1-855-731-4555 or justforyou@lovesquish.com

To create your candy bar, we suggest 100g -150g per guest, based on our own candy bar experiences. This is an approximate amount, please judge your own guests! Let your imagination run wild and mix various colours and shapes!

If you are having difficulty placing an order online, or experiencing other problems with the website, call Customer Support at 1-855-731-4555 or email info@squishcandies.com.

We frequently include product samples when we ship purchased items. Unfortunately, Squish is unable to ship samples separately and encourage you to visit our store to try our variety of products.

If you have forgotten your password, reset it here PASSWORD RESET . Make sure to enter the email address you used to setup your account.

At this time Squish is a privately owned and operated company within Canada and presently does not offer franchise or wholesale opportunities. However, we love hearing from you and your interests in Squish so please call Customer Support at 1-855-731-4555 or email info@squishcandies.com.

Squish evaluates all requests for sponsorship on a case-by-case basis. Email us your event details to info@squishcandies.com and we will be in touch if we can honour your request.

We are based in Montreal and we believe in supporting local candy crafters like our partners, Dinette Nationale, but the majority of our gummies are crafted by candy artisans in Europe and across North America. We make it a point to scour the globe to bring you the most unique, best tasting; highest quality candy and we are always on the lookout for new locally sourced candy to offer.

Regular gummies contain gelatine. Vegetarian gummies do not contain any gelatine. Vegan gummies are also gelatin-free and do not contain any products derived from an animal like dairy, honey, or beeswax. Textures vary depending on whether gummies are traditional, vegetarian, or vegan.

We offer a variety of candy that is organic, vegan, vegetarian, dairy free, without artificial flavours and colours, GMO free and fat free. Our icons are there to help you find the best candy for your personal tastes.

Certified Allergen-Free: Most of our candy may have come into contact with food allergens such as dairy, eggs, wheat, and nuts. We are working on expanding our collection to include certified allergen free candy. Since our packaging site is not certified allergen free we can not guarantee there is no risk of cross contamination

Air, heat, and direct sunlight are a gummy’s worst enemies! Be sure to store your Squish treats in a cool, dry place. We believe it is best to consume gummies within a month of purchase to ensure ultimate freshness, as long as the package has not been opened. However, they will be perfectly safe to consume for at least 6 months to a year but who can resist candy for more than a month anyways?

Some of our cocktail gummies, like our Bubbly Bears do have alcohol in the ingredients however any actual alcohol content is cooked out during the candy making process and is perfectly safe for consumption by minors.

Squish sends out an email newsletter every week, which includes exclusive offers, product announcements, events and other helpful information. Squish does not share contact information with third parties. SIGN UP.

View our Canadian retail and Pop-Up locations STORE LOCATOR

Pop-ups are sections within other retail shops and are not full SQUISH stores. They carry selected flavours and products only. Pop-up locations don’t have full sampling walls either so be sure to visit our full Squish stores to taste our full assortment of candy!

We recommend calling in advance to make sure your favourite flavour or gift is available. STORE LOCATOR

CAREERS

Squish

1-855-731-4555

info@squishcandies.com

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