FREQUENTLY ASKED QUESTIONS
WHEN SHOULD I RECEIVE MY ORDER?
Delivery times do not include processing time (orders generally take 3 to 5 business days to process).
Please note that orders are processed Monday to Friday and do not include weekends and statutory holidays.
Standard Delivery ships Expedited Parcel based on the following delivery schedule:
Our fulfilment center is located at : 4810 Jean Talon W., Suite #300 Montreal, QC, H4P 2N5
•Local 2 business day
•Regional 2 to 4 business days
•National 3 to 8 business days
Delivery schedules are based on times between most major urban centers in Canada. Delivery to non-major urban centers or remote locations in Canada and the US are subject to additional delivery time based on Canada Post’s Delivery Standards detailed at www.canadapost.ca/deliverystandards.
Saturday delivery is not available for online orders at this time.
Please be advised, regardless of the shipping method chosen, Squish cannot guarantee the exact time an order will be delivered as the shipping time to your delivery address depends on your location, weather conditions and other factors.
For orders being shipped with Canada Post please take into consideration the Canada Post schedule and closures.
Where does Squish ship to?
Canada and US: Squish ships within Canada and the United States (excluding Alaska, Hawaii, Guam, Puerto Rico and the US Virgin Islands) via Canada Post and Purolator
P.O Box: Unfortunately, we cannot ship to P.O. Boxes in the US at this time.
Store pick-ups: All online orders can be directed to your local Squish store to be picked-up, at no additional shipping cost! Simply select ‘store pick-up’ as your shipping option upon checking out, and we’ll gladly contact you once your goodies have arrived in store. Standard timeline for this process is 5-10 business days.
International Shipping: Squish is happy to ship to international destinations via Canada Post’s Tracked Packet, Xpresspost International and Priority Worldwide services
International Orders: To place an international order please contact Customer Service at firstname.lastname@example.org or 1-855-731-4555 and we would be delighted to assist you in filling out your order. Additional details about shipping are located on our Shipping page.
How do I track my online order?
Once your order is shipped from our warehouse (orders generally take 1-2 business days to process), we will send you an email to confirm your shipment. This email will include a tracking number and a link to enable you to track your package. Please make sure to add us to your safe addresses.
- How do I change or cancel my online order?
How do I return my online order?
Squish wants you to be happy with your purchase. If you wish to return a product damaged during shipment, please contact Customer Support at 1-855-731-4555 or email email@example.com to obtain a return authorization and instructions on how to return your goods. Please have your order number available for reference. For more information on returns please visit our Returns page.
Does Squish have a newsletter? How do I sign-up?
Squish sends out an email newsletter every week, which includes exclusive offers, product announcements, events and other helpful information. Squish does not share contact information with third parties. SIGN UP.
I have a question about a product I purchased in a retail store
If you have a question about a product you purchased in a retail store, please call or visit the store where you made the purchase. View Squish’s stores addresses and phone numbers located in Canada Find a Store
Where can I find the nearest Squish retail store?
View SQUISH’s Stores. If there are no retail locations near you, we suggest placing your order online and we’ll deliver it right to your front door!
What is the difference between a Pop-up and Squish Store?
Pop-ups are sections within other retail shops and are not full SQUISH stores. They carry selected flavours and products only. Pop-up locations don’t have full sampling walls either so be sure to visit our full Squish stores to taste our full assortment of candy!
We recommend calling in advance to make sure your favourite flavour or gift is available. STORE LOCATOR
Does Squish offer product samples?
Unfortunately, Squish is unable to ship samples separately. We encourage you to visit a store to try over 20 flavours on our tasting wall. We frequently include free samples when we ship online orders so keep an eye out!
Can I purchase a gift card?
Yes! Squish gift cards are available in stores only and can be filled with the amount of your choice. We will soon offer gift cards for online purchases.
Can Squish do custom orders or personalize something for me?
Yes, our Special Orders department handles all custom and personalized orders. To place your order, please contact our Special Orders department at 1-855-731-4555 or firstname.lastname@example.org
Kindly note that once approval of the artwork is given, NO changes can be made to the artwork from this point of approval. In the event of cancellation prior to the final approval of the artwork, Squish will issue credit to the customer minus a custom fee of 50.00$. Once approval is given for the final PO, NO changes or cancellation can be made. When approving the artwork and PO please confirm that all information are accurate including address, custom designs and contents of the order.
I am buying a large amount for gifting - do I get a discount ?
Yes, the more you shop, the more you save! Discounts are calculated on merchandise total, before shipping and tax. Contact us at email@example.com
HOW MUCH CANDY DO I NEED FOR A CANDY BAR?
To create your candy bar, we suggest approximately 85g -100g per guest, based on our own candy bar experiences. Let your imagination run wild and mix various colours and shapes!
Does Squish sponsor events?
Squish evaluates all sponsorship requests on a case-by-case basis. Email your event details to firstname.lastname@example.org and we will be in touch if we can honour your request.
Are there franchise or wholesale distribution opportunities with Squish?
At this time, we do not offer any franchise or wholesale opportunities as all our resources are focused on our stores and e-com business. However, sometimes we work with select partners on co-branded projects. For more information, please email Customer Support at email@example.com.
- Who do I contact if I am having technical difficulties with the website?
I have forgotten my password and can’t login to my account – what do I do?
If you have forgotten your password, reset it HERE! . Make sure to enter the email address you used to setup your account.
Where are your gummies made?
We are based in Montreal, but the majority of our gummies are crafted by candy artisans in Europe and across North America.
- Where can I find the ingredient list online?
WHAT’S THE DIFFERENCE BETWEEN OUR TRADITIONAL, VEGETARIAN AND VEGAN GUMMIES ?
Regular gummies contain gelatin, an animal derived product that is not suitable for vegetarians or vegans
Vegetarian gummies are gelatin-free but may contain beeswax, often moving the candy into the vegetarian category from the vegan category
Vegan gummies are gelatin-free and do not contain any animal by-products like dairy, honey, or beeswax for instance.
Are SQUISH candies allergy friendly?
We offer a variety of candy that is organic, vegan, vegetarian, dairy free, without artificial flavours and colours, GMO-free and fat -free. Our icons are there to help you find the best candy for your personal tastes. Our candies may contain: Milk, soya, wheat and eggs.
Do your Cocktail gummies contain alcohol?
Some of our cocktail gummies, like our Prosecco Bears do have alcohol in the ingredients however any actual alcohol content is cooked out during the candy making process and is perfectly safe for consumption by minors.
Do you use Sustainable Palm Oil in your candy? And why do you use it ?
Yes, we only use RSPO certified Palm Oil and Palm Kernel Oil for our products. The palm oil used in our products is for coating our raw materials as well as a glazing agent for our gummy candy. Accordingly, the share of palm oil <0.2% in our products is very low. Furthermore, the processing of palm oil for our products takes place at room temperature, so there is no formation of chemical compounds.
Which sugar is used in your candies?
The sugar used in our syrup and most of our candies comes from beet and does not need to be refined. Our vegan candies are therefore rightly vegan because no bone char (bone charcoal) is used at any time during the making of our candies. The other forms of carbohydrates used will be organic cane sugar (Cherry Watermelon Heart) or maltitol syrup for our sugarless bears.
How long do SQUISH gummies stay fresh?
Air, heat, and direct sunlight are a gummy’s worst enemies! Be sure to store your Squish treats in a cool, dry place. We believe it is best to consume gummies within a month of purchase to ensure ultimate freshness, as long as the package has not been opened. However, they will be perfectly safe to consume for at least 6 months to a year but who can resist candy for more than a month anyways?
What are the monthly SQUISH Giveaway contest rules?
What is the monthly SQUISH Giveaway contest?
This is a random draw among participants who have subscribed to the SQUISH Candy newsletter. No purchase required. A purchase will not increase your chances of winning.
Who is eligible for the SQUISH Giveaway contest?
This contest is open to legal residents of Canada aged 18 and over.
By entering this contest, you are automatically subscribed to the SQUISH newsletter mailing list.
How do I enter the SQUISH Giveaway contest?
There are two (2) ways to register for a chance to win.
1) Participate on the website by subscribing to our newsletter by including a valid email address.
2) Participate in stores by subscribing to our newsletter on our tablet or at the cash.
Participants can only enter the Contest once a month.
How are the winners chosen and what is the prize?
Winners will be randomly selected at the end of each month and will be contacted by email. Winners will receive SQUISH products valued at fifty dollars ($ 50).